Privacy and Refund Policies

Privacy Policy

This Privacy Policy applies to the http://www.ranatcom.com and https://ranatpay.com

Ranatcom.com recognises the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on http://www.ranatcom.com and https://ranatpay.com, Self payment KIOSK and other offline sources. This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy.

http://www.ranatcom.com and https://ranatpay.com is a property of Ranat Communications Private Limited, an Indian Company registered under the Companies Act, 2013 having its registered office at MRA-A97, Kanjirampara P.O. Thiruvananthapuram, Kerala State India – 695030

Information we collect

Contact information. We might collect your name, email, mobile number, phone number, street, city, state, pincode, country and IP address.

Payment and billing information. We might collect your billing name, billing address and payment method when you buy our service. We NEVER collect your credit card number or credit card expiry date or other details pertaining to your credit card on our website. Credit card information will be obtained and processed by our online payment partner worldline and MSwipe.

Information you post. We collect information you post in a public space on our website or on a third-party social media site belonging to ranatcom.com

Demographic information. We may collect demographic information about you, events you like, events you intend to participate in, services you buy, or any other information provided by your during the use of our website. We might collect this as a part of a survey also.

Other information. If you use our website, we may collect information about your IP address and the browser you’re using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.

We collect information in different ways.

We collect information directly from you. We collect information directly from you when you register for a service or buy services. We also collect information if you post a comment on our websites or ask us a question through phone or email.

We collect information from you passively. We use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our website.

We get information about you from third parties. For example, if you use an integrated social media feature on our websites. The third-party social media site will give us certain information about you. This could include your name and email address.

Use of your personal information

We use information to contact you: We might use the information you provide to contact you for confirmation of a purchase on our website or for other promotional purposes.

We use information to respond to your requests or questions. We might use your information to confirm your registration for an event or contest.

We use information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences.

We use information to look at site trends and customer interests. We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.

We use information for security purposes. We may use information to protect our company, our customers, or our websites.

We use information for marketing purposes. We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you recharge from us we’ll enroll you in our newsletter.

We use information to send you transactional communications. We might send you emails or SMS about your account or mobile plans.

We use information as otherwise permitted by law.

Sharing of information with third-parties

We will share information with third parties who perform services on our behalf. We share information with vendors who help us manage our online registration process or payment processors or transactional message processors. Some vendors may be located outside of India.

We will share information with the event organizers. We share your information with event organizers and other parties responsible for fulfilling the purchase obligation. The event organizers and other parties may use the information we give them as described in their privacy policies.

We will share information with our business partners. This includes a third party who provide or sponsor an event, or who operates a venue where we hold events. Our partners use the information we give them as described in their privacy policies.

We may share information if we think we have to in order to comply with the law or to protect ourselves. We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud.

We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.

We may share your information for reasons not described in this policy. We will tell you before we do this.

Email Opt-Out

You can opt out of receiving our marketing emails. To stop receiving our promotional emails, please email unsubscriber@ranatcom.com. It may take about ten days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases.

Third party sites

If you click on one of the links to third party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites.

Grievance Officer

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Mr. Harikumar
Ranat Communications
Near Petrol Pump, Kanjirampara P.O.,
Thiruvananthapuram, Kerala State
Phone: +91 91 888 999 88
Email: mhknair@ranatcom.com

If you have any questions about this Policy or other privacy concerns, you can also email us at webmaster@ranatcom.com

Updates to this policy

This Privacy Policy was last updated on 02.04.2018. From time to time we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.

Jurisdiction

If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website’s terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India.


Refund Policy

Ranat Communications Pvt Limited has tied up with third party for providing Teleco services like prepaid recharge,Topups, and Bill payment. So we are not responsible for any delay, pricing or cancellation of the services offered by the telecoms/operator/third-party end. However we will make our best efforts to deliver the best service above acceptance levels.

The user is solely responsible for the selection of mobile number, operator selection, DTH Company, Bill Payment Company. All the details and selection made by the user is in his sole responsibility and Ranat Communication is not liable for any wrong communication entries/selection made.

All the sales through our website, KIOSK and sign boards/Digital Signage’s are final with no refund or exchange permitted. You are responsible for the payment of the mobile number or DTH account number or bill payment or display boards selected and all charges that result from these payments. We shall not be responsible for any payment for an incorrect mobile number or DTH account number or bill payment number or Digital boards.


Refund Request

In situation like below defined

  1. An amount has been charged to your card or bank account and a service is not rendered by the service/telecom provider within 24 hours of your completion of transaction
  2. Or a digital display service has been availed by our in any of our signboards and not displayed fully

In any of the above cases you many please initiate a refund request through contactus@ranatcom.com or contact us page in our website. Please furnish the following details: the mobile number or DTH account number or bill payment number, service provider name, payment amount and value, transaction date , order number, sign board id number and your account number if any. We shall investigate such incidents and if it is found that money was indeed charged to your card or bank account without delivery of the payment/service then you will be refunded the money within 21 working days from the date of receipt of your email. All refunds will be credited to your card or bank account depending on your banks policy. We shall have the sole discretion to determine the mode of reversal from the above-mentioned options.